How to find and book a transfer?
In the "From" field of the search form, enter the place of departure and in the "To" field, enter the place of destination. Select a city, airport, station, port or hotel from the dropdown or enter the exact address. Then click "Find out prices", choose a transfer class and press "Select" to proceed to the booking form.
What is the correct way to specify a flight?
When booking an airport transfer, please provide the full flight number (numeric plus alphabetic part). For example, "TK420" is correct, whereas "420" is not.
How do I check that my order has been accepted?
You will receive a confirmation voucher (with booking number and travel details) at the email you provided. If you don't get it, contact our manager at info@avitovip.com.
How do I choose the right vehicle?
Each vehicle class shows the number of passengers and luggage pieces it can hold, with model examples. If in doubt, ask our manager.
How do I find out the capacity of my car?
Capacity is listed on the website when you search a route. Standard baggage = bag or suitcase up to 158 cm total. Hand luggage fits in the cabin.
How is payment handled?
You may be able to pay online by card at checkout; if you pay the driver, use cash in euro, US dollars, or Turkish lira as stated on your voucher. Available options are shown on the booking step.
Is the price per car or per person?
Prices are per vehicle, regardless of passenger count up to the maximum capacity of the class.
How do I find my driver?
At airports: meeting point on your voucher. At hotels: outside or at the nearest meeting point.
How can I get in touch with the driver?
Drivers contact you after booking—usually after 22:00 local time the day before. If your flight is delayed >30 min or luggage is held up, please call or text them.
How do I cancel an order?
Email info@avitovip.com or message us on WhatsApp/Telegram (footer). Refund rules for cancellations are in the “Cancellation Policy” section of the Terms and Conditions.