How to find and book a transfer?
Enter pickup and drop-off in the booking flow, pick suggestions from the list, tap “See prices”, choose a vehicle class and continue to booking.
What is the correct way to specify a flight?
When booking an airport transfer, please provide the full flight number (numeric plus alphabetic part). For example, "TK420" is correct, whereas "420" is not.
How do I check that my order has been accepted?
You will receive a confirmation voucher (with booking number and travel details) at the email you provided. If you don't get it, contact our manager at info@avitovip.com.
How do I choose the right vehicle?
Each vehicle class shows the number of passengers and luggage pieces it can hold, with model examples. If in doubt, ask our manager.
How do I find out the capacity of my car?
Capacity is listed on the website when you search a route. Standard baggage = bag or suitcase up to 158 cm total. Hand luggage fits in the cabin.
How is payment handled?
Pay online by card at checkout when offered, or pay the driver in cash (EUR, USD or TRY) as shown on your voucher — no prepayment required on cash routes.
Is the price per car or per person?
Prices are per vehicle, not per person, up to the class capacity. Popular Istanbul airport routes start from about €35; you see the fixed total before confirming — no hidden fees.
How do I find my driver?
At airports: go to the meeting point printed on your voucher. At hotels: wait outside or at the nearest lobby meeting point shown on the voucher.
How can I get in touch with the driver?
Drivers contact you after booking—usually after 22:00 local time the day before. If your flight is delayed >30 min or luggage is held up, please call or text them.
How do I cancel an order?
Email info@avitovip.com or message WhatsApp/Telegram (footer). Free cancellation applies if you cancel at least 24 hours before pickup — see Terms “Cancellation Policy”.